1. About these terms

These Terms and Conditions apply to your use of this website and to all products and services supplied by The Volume Photo Lab.

 

The Volume Photo Lab is a trading name operated by:

HVP Solutions Pty Ltd
ABN: 75 628 606 726
Address: A4, 63-85 Turner St Port Melbourne 3207
Email: support@hvpsolutions.com

​

By accessing our website, creating an account, submitting an order or approving a quotation, you agree to these Terms and Conditions.

If a separate written agreement exists between you and HVP Solutions Pty Ltd, that agreement will prevail to the extent of any inconsistency.

​

2. The basics

The Volume Photo Lab provides professional printing, production, fulfilment and related services primarily to school, preschool, childcare, sports and volume photography businesses.

When placing an order, you are responsible for:

ensuring that your order details are correct;
supplying production-ready files in the required format;
checking spelling, names, layouts, cropping and quantities;
ensuring that you hold the necessary rights and permissions for all submitted content;
obtaining any required privacy notices, permissions and consents; and
providing accurate delivery and contact information.

 

Because our products are manufactured specifically for each order, changes or cancellations may not be possible after production has commenced.

​

3. Eligibility and accounts

You must provide accurate and current information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account details and for activity performed through your account. Please notify us promptly if you believe your account has been accessed without authorisation.

 

We may suspend an account where we reasonably believe it has been misused, compromised or used in breach of these terms. Where practical, we will notify you and provide an opportunity to address the issue.

​

4. Orders

An order is an offer to purchase products or services from us. We may accept an order by issuing confirmation, commencing production or otherwise confirming acceptance.

We may contact you before production if an order appears incomplete, contains an obvious error or cannot be produced as submitted.

We may decline an order where:

the requested product is unavailable;
the supplied files do not meet our production requirements;
the order contains unlawful, harmful or infringing material;
pricing or product information contains an obvious error;
payment has not been received or an account is overdue; or
fulfilling the order would breach a legal or regulatory requirement.

If we decline a prepaid order before production commences, we will refund the amount paid for the affected products or services.

​

5. Customer-supplied files

You are responsible for reviewing and approving all files before submission.

Unless we have expressly agreed to provide file checking, retouching, design or proofing services, we are not responsible for errors contained in customer-supplied files, including:

spelling or naming errors;
incorrect images or layouts;
low-resolution or corrupted files;
incorrect colour profiles;
unintended cropping;
insufficient bleed or margins;
incorrect quantities, sizes or product selections; or
errors generated by third-party software or platforms.

 

Any file checking performed by us is intended to assist production and does not transfer responsibility for final approval to The Volume Photo Lab.

​

6. Colour and print variations

Screens display colour using light, while printed products reproduce colour using inks, dyes, toner and physical media. An exact match between a screen and a finished print cannot therefore be guaranteed.

​

Results may vary due to:

monitor calibration and viewing conditions;
embedded or missing colour profiles;
paper, ink, dye or toner characteristics;
differences between production machines;
image resolution and compression; and
normal manufacturing tolerances.

​

Customers should follow our file preparation and monitor-calibration guidelines. Where colour accuracy is critical, we recommend ordering a test print or approved physical proof before placing a full production order.

Reasonable colour and finishing variations that fall within normal professional printing tolerances will not, by themselves, constitute a defect.

​

7. Proofs and approvals

Where we provide a digital or physical proof, you are responsible for carefully checking and approving it.

Approval authorises us to proceed based on the approved proof. We are not responsible for errors that were visible in an approved proof, except to the extent that responsibility cannot lawfully be excluded.

Digital proofs are an indication of layout, content and positioning. They may not accurately represent final colour, paper texture or finishing.

​

8. Prices and GST

Prices are displayed in Australian dollars unless stated otherwise.

Unless expressly identified as GST-inclusive, prices are exclusive of GST. Delivery, special handling, design work, file correction and other additional services may be charged separately.

​

We may update our prices at any time. Price changes will not affect an order already accepted by us unless the order is subsequently changed by the customer.

​

If a published price contains an obvious error, we may correct the error before accepting the order. We will provide the corrected price and allow you to confirm or cancel the affected order.

​

9. Payment

Payment must be made using an accepted payment method or in accordance with approved account terms.

Customers with credit accounts must pay invoices by the due date shown on the invoice. If an amount becomes overdue, we may provide notice and suspend further production or account access until the account is brought up to date. You may be responsible for reasonable debt-recovery costs that we actually incur in recovering overdue amounts, to the extent permitted by law. Ownership of manufactured products remains with HVP Solutions Pty Ltd until the applicable invoice has been paid in full.

​

10. Changes and cancellations

Please contact us immediately if you need to change or cancel an order.

If production has not commenced, we will make reasonable efforts to accommodate the request. We may deduct reasonable costs already incurred, including file preparation, materials, payment processing or administrative work.

​

Once production has commenced, custom-made products generally cannot be changed or cancelled unless required by the Australian Consumer Law or otherwise agreed by us.

​

11. Production and turnaround times

Production and dispatch timeframes are estimates unless expressly guaranteed in writing.

Turnaround begins once we have received:

complete and production-ready files;
all required approvals and information; and
cleared payment or approved account authority.

We will take reasonable steps to meet published timeframes, but peak demand, equipment servicing, material availability and circumstances outside our reasonable control may affect production.

​

Please advise us before ordering if you have a critical delivery deadline. Acceptance of an order does not guarantee that a deadline will be met unless we have expressly accepted that deadline in writing.

​

12. Delivery

You must provide a complete and accurate delivery address.

Delivery timeframes provided by us or a carrier are estimates. We are not responsible for delays caused by a delivery provider or circumstances outside our reasonable control, although we will provide reasonable assistance with tracing delayed consignments.

Risk in the products passes to you when they are delivered to the nominated address or collected by you or your authorised representative.

 

Please inspect deliveries promptly. If products appear damaged, incorrectly supplied or incomplete, notify us as soon as reasonably practicable and provide:

​

the relevant order or invoice number;
photographs of the products and packaging;
details of the affected quantity; and
a description of the issue.

 

Failure to notify us immediately does not remove any rights you may have under applicable law, but prompt notification assists us in investigating the issue and pursuing any available carrier claim.

​

13. Faulty or incorrectly manufactured products

If we have made a verified production error, we will provide an appropriate remedy, which may include reprinting, replacing, repairing or refunding the affected portion of the order.

Unless required by law, a reprint or refund will not normally be available where the issue results from:

an error in a customer-supplied or customer-approved file;
incorrect ordering information;
a reasonable colour or finishing variation;
misuse, improper handling or unsuitable storage after delivery; or
damage occurring after delivery.

​

Nothing in these terms excludes or limits any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded or limited.

​

14. Intellectual property

You retain ownership of the intellectual property in content you submit to us.

You grant HVP Solutions Pty Ltd a limited, non-exclusive licence to access, reproduce, modify where technically necessary, print, package, transmit and otherwise process submitted content for the purpose of fulfilling your order and providing related support.

​

You warrant that:

you own the submitted content or have permission to use it;
our production of the content will not infringe another person’s copyright, trademark, privacy or other rights; and
you have obtained all permissions and consents required for the submitted images and personal information.

You remain responsible for any claim arising from content you were not authorised to submit, except to the extent the claim was caused or contributed to by our own unlawful or negligent conduct.

​

All website content created by or for The Volume Photo Lab—including text, branding, graphics, product photography and website design—remains owned by or licensed to HVP Solutions Pty Ltd and must not be reproduced without permission.

​

15. Images and information relating to children

Customers working with schools, childcare centres, sporting organisations or families are responsible for ensuring that they have a lawful basis and all required authority to provide us with photographs, names, class information, contact information and other personal information.

You must not submit images or personal information relating to a child unless you are authorised to do so and have provided all legally required notices or obtained all necessary consents.

​

We will process submitted information for order production, fulfilment, support, security and other agreed purposes, subject to our Privacy Policy and any applicable written data-processing arrangements.

​

16. File retention

Customer files may be retained temporarily for production, quality control, support, reordering, backup or legal and accounting purposes.

Unless a longer retention period has been agreed in writing, customers should not rely on The Volume Photo Lab as their permanent file-storage or archival service. You are responsible for retaining your own secure backups.

​

We may delete production files when they are no longer reasonably required, subject to applicable legal, contractual and privacy obligations.

​

17. Privacy

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy legislation.

Our Privacy Policy explains what information we collect, how we use and protect it, when it may be disclosed, and how an individual can request access or correction or make a privacy complaint.

​

18. Acceptable content

You must not submit content that:

is unlawful or intentionally misleading;
infringes intellectual property, privacy or confidentiality rights;
depicts child sexual abuse or exploitation;
promotes serious violence, abuse or illegal activity;
contains malicious software or code; or we reasonably believe we are legally prohibited from processing.

​

We may suspend processing and, where required or authorised by law, preserve or report relevant material to an appropriate authority.

​

19. Website availability and security

We take reasonable steps to maintain the availability and security of our website and ordering services. However, uninterrupted or error-free access cannot be guaranteed.

You must not attempt to:

gain unauthorised access to our systems or another customer’s account;
introduce malicious software;
scrape or extract website content at scale without permission;
disrupt the operation of the website; or
use the website for an unlawful purpose.

 

We may temporarily restrict access for maintenance, security or operational reasons.

​

20. Liability

Nothing in these terms excludes, restricts or modifies any statutory guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

​

To the extent permitted by law, where a statutory guarantee applies and liability may lawfully be limited, our liability will be limited, at our option, to:

replacing or repairing the affected goods;
supplying equivalent goods;
resupplying the affected services; or
paying the reasonable cost of having the affected goods or services supplied again.

 

To the extent permitted by law, neither party will be liable to the other for indirect or consequential loss that was not reasonably foreseeable when the order was placed.

​

Each party remains responsible for loss caused by its own breach, negligence or unlawful conduct.

​

21. Events outside reasonable control

Neither party will be responsible for a delay or failure caused by circumstances outside its reasonable control, including natural disasters, fire, flood, epidemic, industrial action, transport disruption, utility failure, cyber incident, equipment failure or interruption to essential suppliers.

The affected party must take reasonable steps to minimise the effect of the event and resume performance when reasonably possible. This clause does not excuse an obligation to pay for products or services already supplied.

​

22. Suspension and termination

We may suspend or terminate access to an account if:

amounts remain overdue after notice;
the account is used unlawfully or fraudulently;
the customer materially breaches these terms and does not remedy the breach within a reasonable period after notice; or
suspension is reasonably necessary to protect our systems, customers or legal obligations.

Termination does not affect accrued payment obligations or rights that arose before termination.

​

23. Complaints and disputes

If you have a concern about an order or service, please contact us at [insert contact email] and provide the relevant order details.

Both parties agree to make reasonable, good-faith efforts to resolve a dispute before commencing court proceedings, except where urgent relief is required or a party is exercising a statutory right.

​

24. Changes to these terms

We may update these terms to reflect changes to our services, technology or legal obligations.

Updated terms will apply to orders placed after the revised terms are published. Changes will not retrospectively alter an already accepted order unless agreed by both parties or required by law.

​

25. Governing law

These Terms and Conditions are governed by the laws of Victoria, Australia.

The parties submit to the courts and tribunals having jurisdiction in Victoria, subject to any rights concerning jurisdiction that cannot lawfully be excluded.

​

26. Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the minimum extent necessary. The remaining provisions will continue to operate.

​

27. Contact us

For questions about these Terms and Conditions, please contact:

The Volume Photo Lab
Operated by HVP Solutions Pty Ltd
Email: support@hvpsolutions.com
Telephone: +61 (03) 9682 2282
Address: A4, 63-84 Turner St Port Melbourne 3207