Privacy Policy

The Volume Photo Lab, operated by HVP Solutions Pty Ltd, respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

 

Information we collect

We may collect:

names, business details and contact information;
account, order and delivery details (we do not collect, nor have access to payment details such as credit details);
photographs, names, class information and other production data supplied by photography businesses;
communications and customer-support enquiries; and
website information such as IP addresses, browser details and cookie data.

Some production files may contain photographs or personal information relating to children.

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How we use information

We use personal information to:

produce, package and deliver orders;
manage customer accounts and payments;
provide support and communicate about orders;
maintain and improve our services;
protect our systems and prevent misuse; and
meet our legal and accounting obligations.

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We may send service updates or marketing communications where permitted by law. You can unsubscribe from marketing communications at any time.

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Photographs and children’s information

We primarily process photographs and related information on behalf of professional photography businesses.

The photography business supplying the information is responsible for ensuring it has the required authority, privacy notices and consents to collect and provide that information to us.

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We only use submitted images and production information to provide the requested services, meet our legal obligations or as otherwise authorised.

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Sharing information

We do not share your data with any 3rd party companies or people.

share information with

printing and production;
technology, hosting and data storage;
payment processing;
delivery and logistics; and

We do not sell personal information.

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Some service providers may store or process information outside Australia, including in [insert applicable countries]. Where this occurs, we take reasonable steps to protect the information in accordance with applicable privacy requirements.

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Security and retention

We take reasonable technical and organisational steps to protect information from loss, misuse, interference and unauthorised access.

Production files are retained only for as long as reasonably required for production, support, reordering, legal or operational purposes. Customers should maintain their own secure copies and should not rely on The Volume Photo Lab as a permanent storage service.

Cookies

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Our website may use cookies and similar technology to operate the website, remember preferences, understand website usage and improve our services. You can manage cookies through your browser settings, although disabling them may affect some website features.

Access and correction

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You may request access to personal information we hold about you or ask us to correct inaccurate information. In some circumstances, access may be restricted as permitted by law.

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Privacy concerns

If you have a privacy question or complaint, please contact us. We will review your concern and respond within a reasonable period.

The Volume Photo Lab

HVP Solutions Pty Ltd
ABN: 75 628 606 726
Address: A4, 63-85 Turner St Port Melbourne 3207
Email: support@hvpsolutions.com